Frequently Asked Shipping Questions

Do you have any shipping restrictions?

Walters Gardens, Inc. ships throughout the United States and across Canada. We do not ship outside of these areas. The following items have shipping restrictions:

Canada

• Aconitum
• Allium (allowed only with permit)
• Clematis (except SERIOUS BLACK™)
• Convallaria
• Crocosmia ('Lucifer' only)
• Dicentra ('King of Hearts', 'Luxuriant' only)
• Incarvillea
• Tree Peonies

New York

• Miscanthus

Oregon

• Buddleia

Washington State

• Buddleia

Idaho

• Allium

Imperata 'Red Baron'

May only ship to the following states:

CA, CT, IL, MI, NE, NV, OH, OK, OR, WA, WI, all Canadian Provinces

Do you ship outside the United States?

• We export only to Canada.  We do not ship to any other countries besides the US and Canada.
• A minimum order of $1,500.00, payable in U.S. funds, is required to ship to Canada.
• There is a $75.00 fee per order for the phytosanitary certificate and export preparation.
• All Canadian orders are shipped on wooden racks or boxed on skids. They are sent by common carrier or air freight, and can also be picked up from our office. We do not ship FedEx or UPS into Canada.
• Contact our customer care department for a list of restricted items and items which require an import permit. If an import permit is required, you must fax a copy to our office at least four weeks prior to your ship date.
• A customs broker must be designated, including the broker's phone and fax numbers, address, and contact person to allow for proper tracking of all orders.
• Should your order be held at any border for any reason, Walters Gardens, Inc. will not be responsible for any damages incurred.

How will you ship my order?

• We will choose the best, most efficient method of shipping your order.
• Smaller orders are shipped by UPS. Palletized and rack orders are shipped by semi-truck.
• If your order qualifies to ship by semi-truck, we will need to know if you can accept a semi at your location. Please be sure to indicate this on your own form.
• Freight costs can range broadly from 5-25% of your order total. There may be exceptions for smaller orders and those being shipped to the far western states or Canada. Call us for approximate rates to your area if necessary.

May I pick my order up from Walters Gardens?

Yes. We will notify you when you order is ready for pick up.   Pick Up Orders are scheduled for Wednesdays each week.  If other arrangements for pick up need to be made, please contact Customer Care at least one week before scheduled pick up.  For your convenience, we are open from 7:30am-4:30pm (EST).

What if I need to cancel my order?

If an order is cancelled after it has been prepared for shipment or if an order is shipped and returned, a minimum restocking fee of 15% will be charged including any shipping charges and the cost of any plants that cannot be restocked. Returns will not be accepted without prior authorization.

What if there is a shortage in my shipment?

In the event your shipment is damaged or a shortage occurs, please notify us promptly. We will do our best to correct the problem.

When do you start fall shipping?

We begin shipping to all states about mid-July with our Summer Selections Program. Most of the catalog material becomes available for shipping around mid September.

When should I schedule my order for shipping?

Cold storage allows us to ship anytime during the winter months except during weeks of extreme cold. It is our goal to ship your order on your requested ship date and as complete as possible. 

If greenhouse grown: As a general rule, schedule your order to allow 6-8 weeks of growing time in a cool 48-55 degree F greenhouse for spring growing.

If grown outdoors, schedule for arrival when conditions generally permit transplanting. Keep plants above freeing. Protect from excess rain. With a few exceptions, try to keep most plants on the dry side until they break dormancy.